How are shipping costs calculated?

We ship all products directly from USA and China warehouses and shipping costs are usually for free.

How Long Will It Take To Get My Package?

It usually takes 3-7 working days by Express shipping after you place an order and complete payment. For Standard shipping, most orders will arrive within 5 to 15 working days after payment is completed. However, in the event that an order is held at customs or delayed due to unforeseen circumstances, some Standard deliveries may take over 30 calendar days to arrive.

What should I do if I have found shipping damage or wrong items?

All KinCam packages are in perfect conditions and are sealed at the warehouse before they are shipped to you. Please check the packaging box and see if there are any signs of damage, or if the package has been opened during transit. If the box is damaged or any items are missing when you open the package, please contact our KinCam Customer Service and we will help you troubleshoot the issue.

What Payment Methods Are Accepted?

PayPal & Credit Card Payment

Is Buying On-Line Safe?

Keeping you safer If an eligible item doesn’t arrive or wasn’t what you expected, you shouldn’t have to pay for it. With Buyer Protection, Paypal & Credit Card will help resolve issues involving eligible purchases.